Privacy Policy
Last updated: October 28, 2025
Pulse Media Solutions
56 Oxford Road, Rosebank
Johannesburg 2196
South Africa
Phone: +27 11 447 6821
Email: [email protected]
Our Commitment to Your Privacy
At Pulse Media Solutions , we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services. We comply with the Protection of Personal Information Act (POPI Act) and other applicable South African data protection legislation.
By using our website or services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices regarding your personal information.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- • Fill out contact forms or request information about our services
- • Subscribe to our newsletter or marketing communications
- • Engage with us through email, phone, or other communication channels
- • Participate in surveys, feedback forms, or other research activities
This may include: Your name, email address, phone number, company name, job title, and any other information you choose to provide in your communications with us.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- • IP address and general location information
- • Browser type, operating system, and device information
- • Pages visited, time spent on pages, and navigation patterns
- • Referring website or source that directed you to our site
- • Date and time stamps of your visits and interactions
This information is collected through cookies, server logs, and similar tracking technologies. For more details, please see our Cookie Policy.
Analytics and Performance Data
We use analytics services like Google Analytics to understand how visitors use our website. These services collect information about your interactions with our site, including page views, session duration, bounce rates, and conversion events. This data is aggregated and anonymized to help us improve our website's performance and user experience.
How We Use Your Information
We use the information we collect for various purposes related to operating and improving our business:
Service Delivery
Respond to your inquiries, provide requested information, and deliver the content marketing services you've engaged us for.
Communication
Send you updates, newsletters, marketing materials, and other information that may be of interest to you (with your consent where required).
Website Improvement
Analyze how visitors use our website to identify areas for improvement, fix technical issues, and enhance user experience.
Marketing and Advertising
Display relevant advertisements, measure campaign effectiveness, and conduct remarketing activities to reach potential clients.
Legal Compliance
Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Business Operations
Maintain business records, conduct internal research and development, and manage our business relationships.
Legal Basis for Processing
Under the POPI Act, we process your personal information based on one or more of the following legal grounds:
- Consent: You have given explicit consent for us to process your personal information for specific purposes, such as receiving marketing communications.
- Contract: Processing is necessary to fulfill a contract we have with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your rights.
- Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers include hosting services, email delivery platforms, analytics providers, and payment processors. They are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have regarding your information.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Encryption
Data transmission is secured using SSL/TLS encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access personal data.
Regular Monitoring
Ongoing monitoring and security audits help identify and address vulnerabilities.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability using industry-standard practices.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. The retention period varies depending on:
- • The nature of the information and the purposes for which it was collected
- • Legal and regulatory requirements for record-keeping
- • Whether we have an ongoing relationship with you
- • Any specific requests you've made regarding data deletion
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Your Privacy Rights
Under South African data protection law, you have the following rights regarding your personal information:
Right to Access
You have the right to request access to the personal information we hold about you and to receive a copy of this information.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure
You may request that we delete your personal information under certain circumstances, such as when it's no longer necessary for the purposes for which it was collected.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format and to transmit it to another organization.
Right to Object
You have the right to object to certain types of processing, including processing for direct marketing purposes.
Right to Withdraw Consent
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that some requests may be subject to verification of your identity to protect your information.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.
International Data Transfers
Your personal information may be transferred to and processed in countries other than South Africa. These countries may have data protection laws that differ from South African laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.
We may use standard contractual clauses approved by relevant authorities, ensure the recipient country has adequate data protection laws, or obtain your explicit consent for the transfer where required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this page and may provide additional notice through our website or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or our data practices, want to exercise your privacy rights, or wish to file a complaint, please contact us:
Email: [email protected]
Phone: +27 11 447 6821
Address: 56 Oxford Road, Rosebank, Johannesburg 2196, South Africa
You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your personal information in accordance with the law. However, we encourage you to contact us first so we can address your concerns directly.